Refund policy

Got it — you want the customer to always pay for shipping, but all items are otherwise returnable, even if damaged. Here’s a revised Return Policy for your Shopify camera lens store:

Return Policy

Thank you for shopping with us! We want you to feel confident in your purchase. If for any reason you’re not satisfied with your camera lens, we gladly accept returns.

Returns

  • You may return any item within 30 days of delivery.

  • To qualify, the item must include:

    • Original packaging, accessories, lens caps, manuals, and warranty cards (when applicable).

    • The original proof of purchase (order confirmation or receipt).

⚠️ Unlike most stores, we accept returns even if your lens is damaged.

Refunds

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

Exchanges

  • If you would prefer an exchange (for example, for a different lens or model), you can request this when you start your return.

Return Shipping

  • Customers are responsible for all return shipping costs.

  • We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

How to Start a Return

  1. Email us at [your support email] with your order number and reason for return.

  2. Our team will provide you with simple return instructions.

  3. Ship the item back within 7 days of receiving approval.

📸 No Hassle Promise: Whether your lens doesn’t meet expectations, or it arrives damaged, you can always return it. You just cover shipping.

Do you want me to make this sound more formal/legal (like most Shopify stores have), or keep it in this friendly customer-focused tone?